Trace a complaint to a control
Map each customer friction point to the policy, system log, or script that should have caught it—and note when that link is missing.
Software Infrastructure
We teach product, risk, and compliance teams how to examine fintech customer journeys the way an auditor would—clear evidence, calm pacing, and findings that leadership can act on.
Browse the course desk73audit walkthroughs hosted
2.4 weeksaverage cohort length
38fintech brands coached
Seoulstudio & remote desk
Flagship program
Consumer Protection Audit Intensive
A focused path from sample customer files to a board-ready findings memo. You practice scoping, sampling, interview notes, and remediation language without drowning in jargon.
View the intensive
What teams leave able to do
Not theory decks—repeatable audit habits for consumer protection work inside payment, lending, and wallet products.
Write findings without heat
Practice phrasing that states impact, evidence, and owners so product and legal can disagree on priority, not on facts.
Keep Korea context visible
Reference disclosure habits and complaint channels that matter for brands serving Korean customers, without pretending one template fits every license.
Notes from recent cohorts
Specific to modules and labs on this site—not generic praise.
“The sampling drill in Module 3 forced us to stop reviewing only ‘easy’ tickets. Our next internal audit finally included disputed fee cases.”Hana K., payments operations — Seoul
“I still wish the live lab had one more hour for remediations, but the findings memo template alone paid for the Briefing Pass.”Marcus T., product risk lead
“We used the disclosure walkthrough from the Intensive before launching a wallet top-up flow. Legal and CX finally argued from the same screenshots.”Client in digital lending
From the desk journal
Short reads on audit readiness for fintech brands.
Mapping complaint evidence trails
How to keep ticket IDs, call notes, and policy versions in one defensible chain.
Disclosure screens under audit
What reviewers actually photograph when fee language sits three taps deep.
A calm audit-prep rhythm
A four-week cadence Gwanak-based teams use before external reviews.