★★★★★
“Module 5’s memo template cut our review cycle from two weeks of rewriting to three structured drafts. Legal still pushes back on severity labels—that is healthy.”
Flagship course
Consumer Protection Audit Intensive
A six-module path for teams that need to examine complaint handling, fee disclosures, and remediation plans with the discipline of a formal consumer protection audit.
Who it is for
Compliance analysts, CX quality leads, product risk partners, and internal auditors at fintech brands serving Korean customers—or preparing to. You should already know your product surface; we teach how to audit how it treats people.
Learning outcomes
- Scope an audit that fits a wallet, lending, or payments journey without boiling the ocean.
- Build a sample that includes uncomfortable tickets, not only closed-happy ones.
- Interview frontline staff with notes that survive a second reviewer.
- Draft findings that separate evidence from recommendation.
- Propose remediations with owners, dates, and a re-test plan.
Modules
Each block ends with a graded artifact you can take back to your firm.
01
Scope & risk questions
Define the customer journey under review, the period, and the three risk questions that keep the audit honest.
02
Policy & system inventory
Catalog scripts, fee tables, push templates, and log sources before you open a single ticket.
03
Sampling that hurts a little
Build strata for refunds, disputed fees, and delayed responses—then defend why those strata matter.
04
Interviews & observation
Practice short interviews with CX and product owners; capture verbatim without turning the room adversarial.
05
Findings memo craft
Write severity, evidence, and root-cause language that executives can prioritize in one sitting.
06
Remediation & re-test
Translate findings into owners, milestones, and a lightweight re-test plan—including what this course does not certify.
Instructor
Soo-jin Park
Former internal audit lead for a Seoul-based payments group; now designs consumer protection review curricula for Software Infrastructure. She focuses on evidence trails that survive both product debates and external scrutiny.
FAQ
No. The Intensive trains your team to run stronger internal reviews. It does not issue regulatory opinions or replace statutory audits.
Modules reference complaint channels and disclosure habits common for brands serving Korean customers. You still adapt language to your license and counsel.
We do not provide access to live regulator systems or confidential firm data. Labs use anonymized case packs; your homework must use files you are allowed to share.
See our Refund policy for eligibility and timelines before a cohort starts.
Course reviews
“Solid on sampling. The interview module felt shorter than I wanted, yet the observation checklist from Module 4 is now taped above our CX pods.”
★★★★☆
“Rated four because live labs run late for people outside KST. Content on fee disclosure screens is sharp.”